Automate communication, say goodbye to OTAs

Smartconnect is the most comprehensive platform for hospitality organisations available today. Manage customer relationships, increase direct bookings, and drive revenue through personalized email marketing campaigns and upsell offers, all in one app!

Smartconnect is designed for hotel, b&b, resort and property managers who want to: 1) Reduce their reliance on OTAs and pay less commission; 2) Increase direct bookings and implement targeted email marketing campaigns; 3) Sell ancillary services more easily and effectively; 4) Improve overall guest satisfaction and loyalty through personalization.

Unlike other hotel software, Smartconnect also automates much of your marketing and communications. Within Smartconnect, you can create informative and promotional newsletters, then send them to segmented audiences to reach the most relevant guests. This targeted approach can improve your open and conversion rates while boosting guest satisfaction and loyalty, as your communications are exactly what they're looking for.

The Smartconnect software does all the work for you, including targeting, editing and scheduling suggested communications, while always giving you full control.

Smartconnect also helps to increase revenue by facilitating your sale of additional services and experiences.

You can create a customized web page to share the service you offer with guests before their arrival and throughout their stay. Then, you can send targeted and personalized alerts and reminders to them via email and WhatsApp.

Smartconnect integrates with many of the most popular management software to automatically import data about your guests and their booking habits, and create segments to target with personalized communications. Visit our integrations page to find out how your management software connects to Smartconnect.

Many hoteliers and property managers ignore how many potential ancillary services they could offer with minimal effort.

Smartconnect helps you to create an offer that is tailored to the characteristics of your property, allowing you to sell not only your own ancillary services, but also experiences and services from external providers, without having to make agreements with them.

In addition, Smartconnect is the perfect tool if you want to improve the overall guest experience, as it helps you centralize data on your guests and their bookings, automatically suggesting the right segments for marketing actions.

At a time when the search for unique travel experiences and the desire for personalization drive most consumer choices, Smartconnect offers you the ability to identify and respond to your guests' unique needs in a timely manner, increasing satisfaction and loyalty.

The benefits of implementing Smartconnect don't stop with the guest experience: according to a study by Harvard Business School, a 5% increase in customer retention is enough to increase your profits by over 25%.

Smartconnect helps you achieve this not only by making your marketing communications more effective, but also by increasing direct bookings and disintermediation from OTAs.

Short anwser: Yes!

Long answer: We designed our Smartness software stacks to integrate to help your accommodation achieve maximum efficiency and profitability.

Here are two quick examples:
Thanks to integration with Smartpricing, Smartconnect can suggest email marketing campaigns to support occupancy during periods of decline.

And by integrating Smartchat, you can manage all your guest chats in one place. All incoming messages from WhatsApp, Booking.com, Airbnb, and email are centralized, and the AI chatbot replies automatically in real time, 24/7.

However, you do not have to buy them together. You can choose Smartconnect on its own and add any of the other software packages to your subscription at any time.

Smartconnect pricing is customized and varies according to the characteristics of your accommodation. To calculate how much it would cost you, please visit the pricing page.