Price and features of Smartchat
Discover everything you need to know about Smartchat: how much it costs and how it automatically handles guest messages to save you time and money.
Smartchat Base
Automate customer service
- Personalized AI chatbot
- Knowledge base import
- 95+ supported languages
- Multi-user access
- WhatsApp, Booking.com, Airbnb, Email
- App with push notifications
Smartchat Ultra
Delegate 100% of guest service
- Everything in Smartchat Base
- Dedicated team
- Chat and call management
- Booking management (optional)
- Tailored communication
- Intervention notification
- Smartreputation by Revyoos
Key features of Smartchat
With Smartchat, you can reduce stress, operating costs, and the time spent on guest messaging. Discover all its features:
| Smartchat Base | |
|---|---|
| All chats in one place | |
| Unlimited users | |
| Start new conversations | |
| Push notifications |
| Smartchat Base | |
|---|---|
| Generative AI chatbot | |
| Knowledge base import | |
| Tone of voice | |
| Confidence level | |
| 95+ supported languages |
| Smartchat Base | |
|---|---|
| Dedicated team | |
| Chat and call management | |
| Intervention alerts | |
| Tailored communication | |
| Flexible service | |
| Booking management (optional) | |
| Smartreputation by Revyoos |
Calculate your ROI with Smartness
Want to find out how Smartness can pay off for you? Use this calculator to find out the return on investment (ROI) you could get.
Based on the ROI of +4,000 customers
Calculated on your specific data
Free with immediate results
We like to answer your questions
Here are some of the most frequently asked questions about Smartchat. Find yours!
Smartchat is a generative AI-based guest messaging platform designed for hotels and other accommodation providers. It brings all your guest chats from WhatsApp, Booking.com, Airbnb, and email together in one place and replies automatically.
With Smartchat, you can cut operational costs and save time:
- With Smartchat, the AI assistant automatically answers 70% of recurring questions in real time, 24/7.
- With the Ultra Plan, a team of experts handles 100% of messages for you, only alerting you when your input is needed.
- Depending on your property and message volume, you could save around 2.5 hours a day.
Smartchat is perfect for hotel managers, B&Bs, farm stays, resorts, and property managers who want to:
- Save time managing guest messages and boost team efficiency.
- Cut operational costs and reduce the stress of organizing guest support.
- Respond faster to guests and offer high-quality service 24/7, including nights and holidays.
- Stay in full control of communication by customizing the chatbot’s tone, style, and replies.
- Completely delegate guest messaging to a dedicated team with the Ultra Plan.
Unlike other guest messaging platforms:
- Smartchat is designed specifically for the needs of hoteliers and property managers.
- It centralizes all conversations from key channels (WhatsApp, Booking.com, Airbnb, and email) on a single platform—so nothing gets lost and you’re not jumping between apps.
- It has no hidden costs. Everything is included in the price: AI chatbot, multi-user access, unlimited inboxes, and automatic replies. No setup fees, no conversation limits.
- It offers a unique Ultra Plan: The Smartchat team handles 100% of your guest communication and notifies you only when your input is needed.
Because it saves you time and money: With Smartchat, 70% of questions are answered automatically, saving you up to 2.5 hours of work per day.
Plus:
- You deliver a professional, immediate service to your guests—even at night or on holidays.
- All conversations are in one place, accessible to your entire team: no missed messages or confusion.
- You stay in control of every guest conversation and get email notifications when your input is needed.
- With the Ultra Plan, the Smartchat team handles all messages, and only notifies you when needed.
The Smartness software solutions are designed to work seamlessly together, and we recommend using them all to maximize efficiency and profitability for your property.
For example: Thanks to the integration with Smartconnect, you can enhance your guest communication with newsletters and email marketing campaigns, driving more direct bookings and loyalty.
But you don’t have to buy them all at once. You can choose Smartchat only and add other Smartness solutions to your subscription later.